Declined quotation feedback

Welcome to your Declined quotation feedback

When did we provide the quotation to you?

What did we quote on?

Please specify which type of installation/service did you make use of…

Alarm system

Audio-Visual

CCTV

Domain and Website

Electric fence

Gate/Garage door automation

Digital marketing / SketchVid

Other

Were you satisfied with the products suggested by TSI Solutions?

Did we give sound advice and were the products best suited for your needs?

Yes! TSI Solutions suggested quality products

No! The product selection disappointed me

Not applicable. I supplied my own or no products were needed for the job

Did we quote in an acceptable time?

Were you satisfied with the time between requesting the quote and actually receiving it?

Yes! The quote was received very quick!

Yes! The quote was received quick enough.

Yes it was acceptable, but I would have liked to receive the quote sooner.

No! The quote took to long.

No! The quote took very long.

Did you find it easy to communicate with us?

Were we available to communicate with you when needed and in your communication medium of choice (Phone call, Text message, email, etc)?

Yes! It was easy to communicate with TSI Solutions.

Yes, but another way to communicate TSI Solutions might be better.

No! I was not satisfied with the form of communication by TSI Solutions.

How would you rate the overall experience you briefly had with us?

Please indicate on a scale of 1-5 how we impressed you…

5 – Awesome service

4 – Good service

3 – Acceptable service

2 – Poor service

1 – Bad service

How would you rate the pricing of our quote in general?

Please indicate on a scale of 1-5 how happy were you with the pricing?

5 – Best pricing

4 – Good pricing

3 – Affordable

2 – Little expensive

1 – Very expensive

Please indicate the major factor(s) as to why we did not receive the go-ahead to supply the work quoted on?

I decided to wait to have the work done and it was not awarded to someone else

The quote was more expensive than the others

I was not happy with how I was treated

I waited to long for TSI Solutions to do a site inspection

I waited to long to receive the quote

TSI Solutions was not professional and/or polite

I was not happy with the product suggestion

Other (Please indicate below)

Comment

Is there anything you wish to bring under our attention that you feel we need to work on?